Support

Bug Reports

When e-mailing support requests be sure to consider the  following:

• The name of the download file in which the bug was encountered.
• Windows version on which the bug was identified (i.e. Windows 10, 11 etc).
• Crisp description of the problem.
• Steps to reproduce the problem, if possible.
• Report the event associated with the bug if possible.
• Python advisor or scanner scripts may be supplied as part of the report.

Submit a Question

If you have a question regarding Chartboard simply email us at info@ivyware.com.au. An answer will be provided as quickly as possible. When submitting your question, please be as specific as possible and always include the exact error message (if any).